Renter Information
Welcome.
Below is some useful information for new or existing renters with Barry Plant Benalla.
Preparing for your tenancy.
To ensure you have the right expectations regarding the commencement of your tenancy we will take you through an induction.
Please note: Possession of the property will be granted once ALL of the following has been completed:
- Rent - One month’s rent has been received by our agency.
- Bond - The full bond payment has been received by our agency.
- Tenancy start date - Your tenancy start date has been reached, as per your tenancy agreement.
To make your induction process as simple as possible, we ask you to observe the following important points:
Your appointment time
Length of appointment
All renters to attend appointment
"No cash policy"
Original ID must be sighted
Bank Cheques / Money Orders for Bond
Connection of utilities.
You will be responsible for charges in respect of the re-connection and consumption of water, electricity, gas and telephone where the rented premises are separately metered for these services. Please contact your preferred suppliers to arrange connection for utilities such as Electricity, Gas, Telephone, Water usage, Pay TV, and Renter's contents insurance.
Paying your rent.
Methods of rent payment to our Taylors Lakes office are as follows:
BPAY® – You can pay your rent through your regular online or mobile banking, by making a BPAY payment from your bank account. The BPAY biller code for your rent payment is 4481 and you should use your DEFT reference number as the BPAY customer reference number.
OR
Visit deft.com.au and click ‘register’.
Once registered you can make recurring or one-off payments online or over the phone by calling 1300 301 090.
- Credit Card – DEFT accepts Visa, MasterCard, American Express and Diners cards. You can also make one-off payments without registering. A surcharge will apply as follows: Visa/MasterCard 1.50%, American Express 3.30% and Diners 3.773%.
- Bank account – You can set up Direct Debit payments via DEFT to pay your rent straight from your bank account. Most bank, building society or credit union transaction accounts can be used for this. Simply add your bank account details to your DEFT profile.
Should your contact details change during your tenancy please ensure you have updated your records at our office.
Zero tolerance rent arrears policy.
As a renter, your responsibility is to pay the whole amount of the rent that is due on a specific day each month. Please refer to your tenancy agreement for the details of the payment due and the relevant date.
All Barry Plant offices have a zero-tolerance policy on rental arrears. You may be served with a notice to vacate if you fall into arrears and have failed to make contact with your property manager.