Urgent & Non-Urgent Repairs

The Residential Tenancies Act 1997 distinguishes between urgent and non-urgent repairs.

Please always contact us to notify us, even if it’s an urgent repair so that we can keep your residential rental provider informed. If there’s any life-threatening issue, please call Triple Zero (000) and notify us afterwards as soon as possible. The full list of Urgent Repairs is set out below:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering.  (Air-conditioning is not an urgent repair).
• failure or breakdown of the gas, electricity or water supply
• any fault or damage in the premises that makes the premises unsafe or insecure
• an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted.
• a serious fault in a lift or staircase.  

See https://www.consumer.vic.gov.au/urgentrepairs#urgent-repairs-in-rental-properties for details.

Instructions for Barry Plant Bayside renters/tenants (Barry Plant Chelsea, Barry Plant Dingley Village, Barry Plant Mentone - Cheltenham & Barry Plant Mordialloc)

For Non-Urgent Repairs, you must notify your property manager in writing via email, advising of required maintenance/repairs, and it will be attended on the next business day. You must provide access for any maintenance/repairs.

Please note: You will be responsible for any/all costs incurred if non-urgent works are carried out at your property without consent. After-hours and public holidays will also incur higher than usual costs.

FOR ANY URGENT OR NON URGENT MAINTENANCE CONTACT OUR OFFICE DIRECTLY.